How do I return my order?

How do I return?

  • Enter your order number and contact details in the form above and click Start. 
  • Follow the instructions and select the items you want to return.
  • You will get a confirmation email with shipping instructions once your return request is approved. Please note this can take up to 48 hours. 

What items are returnable?

You can return all items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging, with tags

Can I request an exchange?

You can do this by returning your original order as above, and placing a new order. 

Are there any charges for returns?

  • There are no charges for returns
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

How soon will I get my refund?

  • Once your return has been received by us and it complies with our returns policy, Brothers We Stand will refund you by your original payment method. 
  • Please be aware that payments can take up to 5 - 10 working days to process, depending on your bank or payment provider.

How can I get help?

  • If you would like to discuss your return please contact orders@brotherswestand.com and we will be happy to help.
  • Please get in touch at the above address for advice on selecting a replacement item. 

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