How do I return my order?
If the item/s you ordered don't meet your requirements, you have 30 days to return your items using our online returns centre.
How do I return?
- Enter your order number and email address in our online returns centre.
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved. Please note this can take up to 48 hours.
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Can I request an exchange?
We ask for your understanding that orders and returns can only be proccessed separately. Please place a new order for your reclacement item.
Are there any charges for returns?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return has been received by us and it complies with our returns policy, Brothers We Stand will refund you by your original payment method.
- Please be aware that payments can take up to 5 - 10 working days to process depending on your bank or payment provider.
How can I get help?
- If you would like to discuss your return please contact firstname.lastname@example.org and we will be happy to help.
- Please also get in touch at the above address for advice on selecting a replacement item.